FledgeNow Privacy Policy
Eagletpip LLC ("Eagletpip," "we," "us," or "our") operates FledgeNow (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.
Our core commitment: we do not sell your location data, trip data, or personal information, we do not share it with data brokers, and we do not use it to target advertising to you. Information you share through the Service is visible only to the members of your Group — not to the public, and not to other FledgeNow users outside your Group. We do not currently show advertising in the app. If any of this changes, we will update this Policy, notify you in advance, and — for material changes — ask you to review and accept the updated terms before the change takes effect.
Family Nests and Friends Circles ("Groups"). FledgeNow lets you create two kinds of groups. In this Policy, "Group" means either one — a Family Nest or a Friends Circle. Most features work the same in both. Some features are available only in a Family Nest: personal telemetry alerts (trip start/end, battery, and permission-change), Be With Me, Safety Check, and the ability for an Audio Alert (formerly "SOS" and "Emergency Alerts") to break through Silent, Do Not Disturb, or Focus as a Critical Alert. In a Friends Circle, an Audio Alert is delivered as a normal high-priority notification (it does not bypass silent mode), there are no passive telemetry alerts, and members can pause their own visibility to the Circle.
FledgeNow offers an optional paid subscription, Guardian+. Payments are processed entirely by the Apple App Store or Google Play — we never receive or store your card or payment-account details. Subscription entitlement is verified on your device; on our servers we retain only limited usage counts needed to apply free-tier limits. See Section 5 for details.
1. Information We Collect
1.1 Information You Provide
- Name, email address, and phone number used for account registration and login (we verify your phone number with a one-time passcode sent by SMS). We use your email address to send you important account, security, and Service updates, and — if you subscribe — subscription-related communications. We may also use your email to send optional messages such as reminders or tips about features you haven't used, announcements about new features, and occasional promotional messages or links. You can opt out of these optional reminder and promotional messages at any time (see Section 9); opting out does not affect essential account, security, or subscription messages.
- Information about members you invite to your Group (name and phone number for account linking). When you invite someone using your device's contact picker, your device returns only the single contact you select — we do not access or upload your full address book.
- A profile photo, if you choose to add one.
- Sharing/notification configuration settings selected for members' devices in a Family Nest.
- An optional short note you may add when you start a Be With Me session (for example, "cab feels off").
1.2 Information Collected Automatically from Members' Devices
- Precise location (GPS): collected on both iOS and Android devices while the app is in use and in the background, and used to (a) detect trip start/end, (b) display each member's most-recent location to other members of their Group on a map, (c) include the sender's location and an approximate street address (via reverse geocoding) in certain Audio Alerts (such as the built-in emergency message), and (d) share your live location with the members you choose during an active Be With Me session (a Family Nest feature). Your location is also refreshed and shared with your Group when you send or receive an Audio Alert. We store each member's most-recent location point per member — we do not build or store a continuous location history or movement trail.
- Safety Check requests (a Family Nest feature): when you run a Safety Check for your own location or an address you enter for a loved one, we process the coordinates being checked to retrieve local hazard information (see Section 4). We do not store the location you check or the hazard results; we retain only a per-account monthly usage count to apply free-tier limits.
- Be With Me sessions (a Family Nest feature): session details such as who you asked to watch you, which member is watching, and start/acknowledge/expiry times, so the session can operate and be shown to the members involved.
- Motion and activity data: from the device's motion sensors, used to detect the start and end of trips.
- Trip events: automated detection of trip start and trip end.
- Battery status: device battery percentage, used to generate low-battery alerts.
- Permission status: whether Location, Motion & Fitness / Physical Activity, Notifications, and Critical Alerts permissions are enabled, restricted, or revoked on a member's device (the exact permission names vary between iOS and Android).
- Messages and alerts you send within your Group: the content of Audio Alerts you send, and any acknowledgement replies, so they can be delivered to and displayed for the intended Group recipients.
- Device and technical information: device type, operating system version, app version, and push notification tokens necessary to deliver alerts (including Audio Alerts).
1.3 Information We Do Not Collect
- We do not build or store a continuous location history or movement trail — only each member's most-recent location point and discrete trip start/end events.
- We do not access your device's photo library (other than the single profile photo you choose to upload), your SMS or other messaging-app messages, your call logs, your browsing history, or the content of other apps.
- We do not collect screen contents, keystrokes, or general device app-usage analytics beyond what is described in this Policy.
- We do not receive or store your credit-card or payment-account details; all subscription payments are handled by the Apple App Store or Google Play.
2. How We Use Information
We use the information described above to:
- In a Family Nest, generate and deliver trip start/end, battery, and permission-change notifications to the members designated to receive them, based on the Family Nest's sharing configuration;
- Display each member's most-recent location to other members of their Group on a map;
- Deliver Audio Alerts to one, several, or all members of your Group (certain Audio Alerts, such as the built-in emergency message, also include the sender's location and approximate street address);
- Operate Be With Me sessions (in a Family Nest) — when you start one, share your live location with the members you choose for the duration of the session;
- Provide Safety Check hazard information (such as flood, wildfire, and severe-weather risk) for a location you choose in a Family Nest, and enforce free-tier usage limits;
- Provide and manage the Guardian+ subscription, including applying your entitlement to premium features;
- Send you important account, security, and Service updates, and subscription-related communications, by email;
- Send you optional emails — which you can opt out of at any time — such as reminders or tips to help you get more from features you haven't used, announcements of new features, and promotional messages or links;
- Operate, maintain, and improve the Service, including improving the accuracy of automated trip detection;
- Provide customer support;
- Comply with legal obligations.
3. Our Configurable Sharing Model
FledgeNow does not automatically share every member's data with every other member. In a Family Nest, an Admin can turn a device's outbound passive automatic notifications (trip start/end, battery status, permission-change alerts) on or off per device, as a whole — this is not a setting for individual message types. Turning them off stops that device from broadcasting its own passive events to the Nest; the device still receives other members' notifications. A Friends Circle does not include these passive telemetry alerts at all; its members share a live map and place arrivals, and each member can pause their own visibility to the Circle.
Audio Alert and Be With Me are separate from this setting. Turning off passive automatic notifications for a device does not disable that device's ability to send or receive an Audio Alert, or (in a Family Nest) to start a Be With Me session.
Protection for Minor Members. Regardless of the sharing configuration in place, any Minor Member (age 13–17) — who may participate only in a Family Nest, not a Friends Circle — must be informed of what information about their device is being shared and with whom, per Section 2.3 of our Terms & Conditions. Configuring the Service to conceal its operation from a Minor Member is not permitted.
4. How We Share Information
We share information only in the following limited circumstances:
- Service providers who perform services on our behalf, restricted by contract to using data only to provide those services to us:
- Cloud hosting and database — Heroku (a Salesforce company), including Heroku Postgres, located in the United States;
- File storage — Amazon Web Services (AWS) S3, used to store profile photos;
- Push notification delivery — Apple Push Notification service (APNs) for iOS devices, and Google Firebase Cloud Messaging (FCM), a Google service, for Android devices;
- SMS one-time passcodes — Twilio, which processes your phone number to deliver login verification messages.
- Safety hazard data sources (Safety Check): when you run a Safety Check, the coordinates you check are sent to public and government data sources to retrieve local hazard information — including the U.S. National Oceanic and Atmospheric Administration / National Weather Service (weather.gov), the Federal Emergency Management Agency (FEMA), NASA FIRMS (wildfire detections), and, where available, municipal open-data sources. These sources receive only the coordinates being checked — not your name, phone number, or account identity, and the results are shown to you and not stored by us.
- App stores (subscription payments): the Apple App Store and Google Play process Guardian+ subscription payments and manage your subscription under their own terms and privacy policies. We do not receive your payment-card details.
- Navigation (at your request): when you tap to navigate to an Audio Alert location, your device passes the destination coordinates to your chosen maps application (for example, Apple Maps or Google Maps). This happens only when you initiate it.
- Legal requirements: if required to do so by law, subpoena, or other legal process, or to protect the safety of any person.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy's continued protections or notice of any material change.
We do not sell personal information or location/trip data, and we do not currently share it with data brokers, advertisers, or marketing partners, or display advertising in the app. If we introduce advertising in the future, we will update this Policy and obtain your consent where required. Even then, we will not use precise location or trip data — or any Minor Member's data — to personalize ads.
5. Subscriptions and Payments
FledgeNow offers an optional paid subscription, Guardian+, which unlocks premium features such as unlimited Safety Checks.
- Payment processing. All payments are processed entirely by the Apple App Store (on iOS) or Google Play (on Android). We do not receive, process, or store your credit-card or payment-account details.
- Entitlement. Your Guardian+ entitlement is verified on your device through the App Store or Google Play. We do not store your purchase receipts. To apply free-tier limits for members who are not subscribed, our servers store a minimal monthly Safety Check usage count associated with your account, which resets each calendar month.
- Managing your subscription. You can view, change, or cancel your subscription at any time in your Apple or Google account settings. Renewals, cancellations, and refunds are governed by the applicable Apple or Google terms.
6. Data Retention
We keep as little as possible, for as short a time as possible:
- Location: we store only each member's single most-recent location point, overwritten in place as it updates. We do not keep a location history or movement trail.
- Trip history: trip start/end records are kept locally on your device and are not retained on our servers. Trip-event notifications pass through our servers only transiently in order to be delivered, and are not stored as a trip history.
- Messages and alerts (Audio Alert content and acknowledgements): retained to support in-app message history and automatically deleted no later than 90 days after they are sent.
- Be With Me sessions: session records and any note you add are retained to support recent in-app session history, are minimized once the session ends, and are deleted when you delete your account.
- Safety Check: we do not store the location you check or the hazard results. We retain only a monthly usage count, which resets each calendar month.
- Profile photos: retained while your account is active; deleted when you remove the photo or delete your account.
- Account information: retained while your account is active, plus a limited period thereafter only as required for legal, tax, or dispute-resolution purposes.
Deletion. When you delete your account, or when a Group is deleted, all personal information associated with it — including the most-recent location point, messages, Be With Me session records, and profile photo — is deleted immediately, except where we are required to retain limited information to comply with a legal obligation.
7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy and Teen Data
8.1 FledgeNow is intended for adults (18 or older); a person who creates or administers a Group must be at least 18. Minor Members aged 13–17 may participate only in a Family Nest, where the Nest Admin is their parent or legal guardian; a Friends Circle is for adults only (18 or older). The Service is not directed at, and we do not knowingly collect personal information from, children under the age of 13. If we learn that we have collected information from a child under 13, we will promptly delete it and disable the associated profile.
8.2 We apply heightened care to Minor Member data (which occurs only in a Family Nest): it is used solely to generate the notifications and features described in Section 2, is never sold, and is not used for advertising or profiling purposes.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. You can also change or revoke Location, Motion, Notification, and Critical Alerts permissions at any time in your device settings, which will limit or disable the related features. To exercise your rights, contact us at ilango@eagletpip.com.
Marketing and reminder emails. If we send you optional reminder or promotional emails, you can opt out at any time by using the unsubscribe link in those emails or by contacting us at ilango@eagletpip.com. We will still send you essential account, security, and subscription-related messages.
9.1 U.S. State Privacy Rights
Residents of certain U.S. states (including California, Colorado, Virginia, and others with comprehensive privacy laws) may have additional rights, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. As noted above, we do not sell personal information.
9.2 Availability — United States Only
The Service is currently offered only in the United States. We do not currently offer the Service in Canada or other countries.
9.3 Where Your Data Is Stored
Personal information is stored and processed on servers located in the United States (via Heroku and Amazon Web Services).
9.4 Future International Expansion
The Service is not currently offered outside the United States. If we expand to Canada or other countries in the future, we will update this Policy — before such expansion takes effect — to reflect the additional rights and safeguards that apply, including Canada's PIPEDA and Quebec's Law 25, and, for the EU/UK, the GDPR.
10. Audio Alert and Be With Me
Audio Alerts are delivered using the operating system's high-priority alerting capabilities. In a Family Nest, they can sound even when a device is silenced: on iOS this uses Apple's Critical Alerts capability, which requires a special entitlement granted by Apple and a separate device-level permission granted by the recipient; on Android this uses high-priority alert (and, where applicable, full-screen) notifications. In a Friends Circle, an Audio Alert is delivered as a normal high-priority notification and does not break through Silent, Do Not Disturb, or Focus. Certain Audio Alerts (such as the built-in emergency message) also include the sender's location and an approximate street address obtained by reverse geocoding the sender's coordinates. Be With Me (a Family Nest feature) lets you ask chosen members to watch your live location for a limited time when you feel unsafe; you control when a session starts and when it ends. We do not access the content of any member's device beyond what is necessary to deliver these alerts and the information described in Section 1. Our Terms & Conditions require users to agree not to use Audio Alerts for non-urgent or routine communication.
11. Cookies and Tracking Technologies
Our website (fledgenow.com) is a simple static informational page — it hosts these Terms, this Privacy Policy, and may include an FAQ and links to the app on the Apple App Store and Google Play. It does not use cookies or other tracking technologies, and it does not collect any personal information. If this changes in the future, we will update this Policy accordingly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email prior to the changes taking effect.
13. Contact Us
Eagletpip LLC
1371 W Raven Dr, Chandler, AZ 85286
ilango@eagletpip.com